Legal

Privacy policy

We respect your privacy and handle your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

Last updated: 19 October 2026

1.Who we are

Colour Collab is a creative social venue at Melrose Arch, Johannesburg ("we", "us"). We are the responsible party for the personal information described in this policy.

2.What we collect

  • Contact details: your name, email address and phone number when you book, enquire or sign up for updates.
  • Booking details: dates, group size, experiences chosen, and any notes you give us (for example allergies relevant to an activity).
  • Children's information: limited details such as a child's first name and age for a party or kids barber booking, provided by a parent or guardian.
  • Photos & video: only where you have agreed to be photographed or filmed for our marketing.
  • Website information: basic technical data such as browser type and pages visited. This website does not currently use advertising or tracking cookies.

3.How we use it

  • To manage bookings, payments and your visit.
  • To respond to your questions and requests.
  • To send you news and offers, but only if you have opted in. You can unsubscribe at any time.
  • To keep our venue safe and meet our legal obligations.

4.Sharing your information

We don't sell your personal information. We only share it with trusted service providers who help us run Colour Collab (such as booking, payment and email providers), under agreements that require them to keep it secure, or where the law requires it.

5.Children's privacy

We only process a child's personal information with the consent of a parent or guardian, and only what is needed for the booking or activity.

6.Keeping it safe

We take reasonable technical and organisational steps to protect your personal information against loss, misuse and unauthorised access, and we keep it only as long as we need it for the purposes above or as required by law.

7.Your rights

Under POPIA you have the right to:

  • ask what personal information we hold about you and request a copy;
  • ask us to correct or delete your information;
  • object to us using your information for direct marketing;
  • lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za).

8.Cookies

This website does not use advertising or tracking cookies. If that changes, we will update this policy and ask for your consent where required.

9.Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

10.Contact us

To make a request or ask a question about your privacy, please get in touch via our contact page.